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In order to increase the effectiveness of training, you must take into consideration the attitude your team members have toward being trained and the styles of training the trainer uses.

Most training and feedback styles can be separated into three categories: The boss, the critic and the adviser. These roles can be described as follows:

• The boss typically assumes he knows the right way to solve a problem and uses his authority to instruct his employee’s behavior.

• The critic is often a non-participant, sitting in judgment of other’s performance. The critic is not engaged in planning, development or performance, but issues and opinion as to how other’s participated.

• The adviser positions himself or herself as a resource to be used by the employee. The adviser recognizes the employee as a source of knowledge and takes a collaborative approach.

While there are certainly times when you may have to act in any one of these roles, when training, you’ll find the mentor role is the most accepted by the person being trained. It is only through constructive feedback based on observed behavior that true, lasting performance improvement takes place.

Diane Carter
Creative Coach & CEO, sam101.com

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