Skip navigation

FedEx Embracing Change and Improving Customer Service

It’s a business miracle that happens overnight-every night. And it all started on April 17, 1973, when Federal Express launched 14 small aircraft from Memphis International Airport. On that night, the company served a network of 25 cities-from Rochester, New York, to Miami, Florida-with a total of 186 packages shipped.

Today, the company of 148,000 employees serves 210 countries and 366 airports, and handles millions of packages and documents every business night. FedEx aircraft, which comprise the world’s largest all-cargo fleet, have a combined lift capacity of more than 20.6 million pounds daily. In a 24-hour period, FedEx planes travel nearly one-half million miles. FedEx couriers log 2.5 million miles a day, the equivalent of 100 trips around the earth.

To read the entire article click (or copy and paste): http://www.franklincovey.com/fc/library_and_resources/success_stories/fedex

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: